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COVID-19 The health and well-being of our members, employees and our communities are a top priority.

March 24, 2020

Since 1962, First American Credit Union has been a financially sound institution – and that remains true today. As we all closely monitor COVID-19, please know we have been taking precautions to minimize any potential impact on our membership and employees.

Our lobbies remain open regular business hours only to assist with more complicated transactions such as opening accounts, providing loan options, sending wires, and to serve those without access to alternative banking solutions.

We ask you to partner with us by limiting your in-person transactions by visiting our drive thru or choosing one of our convenient bank anywhere options as an alternative.

Bank anywhere, any time.

We appreciate your patience as we navigate through this situation together and we will continue to post important updates via email, FirstAmerican.org and our social media pages.

Our top priority is the health of our members, employees and the communities we serve. We are equally dedicated to ensuring the service to you is uninterrupted and remains at the highest level possible.

We are sincerely grateful for the opportunity to serve you. Thank you for your membership, and above all else, please remain healthy.

Phil Peters,

President/CEO

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Stay Informed.

If you would like additional information about COVID-19, we suggest watching for updated information from the Centers for Disease Control and Arizona/New Mexico Health Authority (Arizona |New Mexico) and follow us on social media to keep up to date on our response to the coronavirus outbreak.
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Safeguarding your health in our branches.

Our teams are monitoring information from the Centers for Disease Control and Prevention (CDC) to help ensure we’re taking the right actions to prevent the spread of viruses in our branches. As a precautionary step, we are conducting enhanced cleanings and washing our hands more frequently. We’ve also asked all employees who are not feeling well to stay home
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Beware of scams.

Look out for suspicious emails and text messages, medical supply scams, and fraudulent donation sites that may impersonate a company, charity, or government agency. The intent is to convince you to share sensitive information such as usernames and passwords, make purchases or donations on spoof websites, or download malware onto your device by opening a malicious attachment. If you receive a suspicious email or text message, don’t respond, click on any links, or open attachments. Verify the authenticity of any website before making a purchase or donation.

 


March 20, 2020

As cases of COVID-19 continue to increase, we want to assure you that First American Credit Union is fully committed to the health and safety of our members and employees. The credit union has implemented enhanced cleaning and other operational procedures at our branches to minimize the risk of person-to-person transmission of the virus and related illnesses. We appreciate your patience, as there may be longer than usual wait times.  

We want to affirm that ongoing access to your funds as well as the continued safety of your financial assets are our top priority. All First American Credit Union branches remain open with normal operating hours. If you need credit union services but are concerned about coming into a branch, please consider using our drive thru lanes as we will provide full services, i.e., deposits, official checks, cash advances, money orders, loan payments, etc. We also ask that you consider using First American online banking or the First American mobile app. Through our eServices you have the ability to pay bills, deposit checks, check balances, transfer funds and more. For cash withdrawals, our network of 30,000+ Co-Op ATMs are readily available. To find an ATM near you, visit FirstAmerican.org. Alternatively, our Contact Center may be reached at 520-836-8848 assist you with any of your account needs.  

We appreciate your patience as we navigate through this situation together and we will continue to post important updates via email, FirstAmerican.org and our social media pages.

Our hearts are with all who have been affected by this illness. The health and safety of our members and employees is our top priority, and we will continue to monitor this fluid public health situation. Our Board of Directors and Management Team are ready to ensure our service to you is uninterrupted and remains at the highest level possible.

Thank you kindly for your membership and please remain healthy.

Phil Peters,
President/CEO

Stay Informed

If you would like additional information about COVID-19, we suggest watching for updated information from the Centers for Disease Control and Arizona/New Mexico Health Authority (Arizona | New Mexico) and follow us on social media to keep up to date on our response to the coronavirus outbreak.

As this health safety issue is on the forefront, we also want to reiterate the importance of financial wellness and planning. We want to stress both the importance of preparedness and our commitment to our members by offering to assist and provide tips to help you plan through challenging situations. Evaluate your current financial health:

  • Savings: Do you have funds saved for unexpected situations?
  • Loans: Consider debt consolidation or auto refinance to lower monthly payments which gives you more cash on hand each month and/or extra funds to deposit to your savings account.
  • Update Contact Information: To expedite phone requests, it is important to have current contact information updated with First American Credit Union such as phone number, address and/or email. Login to Online Banking to update your information.
  • Identity Documents: It is important to have electronic or paper copies of important documents such as Driver's License, Insurance Cards, Social Security Cards, and Passports stored in a safe place for you to readily access.
You are not alone.  We know things may be a little stressful right now, but we've got your back.  Remember, there’s no single way to achieve financial wellness. It’s a journey as unique as each individual. By taking advantage of our products and services, you will be equipped for any challenge.   We're here to help you through any financial hardship so you can focus on what is important - your health and safety.

 


March 17, 2020

As the novel coronavirus (COVID-19) begins to have an increased impact in our community and throughout the nation, we are here to serve you. Our first priority amid concerns about COVID-19 is the health and safety of our members, team members, and the communities we serve. We continue to devote the necessary time and resources to respond to this emerging public health issue. Like many, we are taking guidance from the Centers for Disease Control (CDC), the World Health Organization (WHO), and government agencies, to stay on top of this quickly evolving situation. Please find below a summary of steps we are taking at your Credit Union to keep our members and staff healthy during this outbreak.

What we are doing

  • Our teams are closely monitoring information from local, state and federal health officials to ensure that we are acting consistently with recommendations and guidelines from those agencies.
  • We are also ensuring our employees have the information they need to stay healthy and that they stay home if they are not feeling well. Under certain circumstances, we may need to split schedules for team members as to limit the impact if there were to be local exposure to the virus. If wait times increase slightly as we strive to ensure everyone's health, we apologize for the inconvenience and appreciate your patience.
  • We are increasing the frequency with which we disinfect surfaces, apply hand sanitizer and wash our hands. We may not be shaking hands to greet you during this outbreak, but we are still here to provide the same friendly service.
  • All branches remain open and are operating on normal business hours. If this should change for any reason, we will let you know via our website and social media.
  • We are committed to helping members experiencing hardships due to the coronavirus outbreak.
  • We are postponing all of our financial literacy workshops and training activities in the community for the remainder of March and possibly April.

What you can do

Our hearts are with all who have been affected by this illness. The health and safety of our members and employees is our top priority, and we will continue to monitor this fluid public health situation. Our Board of Directors and Management Team are ready to ensure our service to you is uninterrupted and remains at the highest level possible.

Thank you kindly for your membership and please remain healthy.

Phil Peters,

President/CEO