At First American Credit Union we couple competitive wages with a generous benefit package to attract and retain talented, service-oriented team members.
Benefits Package
- Medical, Dental and Vision Insurance, 70% employer paid for eligible full-time employees
- 401(k) Retirement Plan with Employer Match
- 401(k) Company Profit Share Contribution
- Generous Paid Time Off (PTO) Program
- Ten paid holidays in addition to PTO
- Bereavement Pay
- Life/AD&D Insurance at no cost to eligible full-time employees
- Short-term Disability and Long-Term Disability Insurance at no cost to eligible full-time employees
First American Credit Union is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, national origin, religion, gender, gender identify, sexual orientation, disability, veteran status, and other legally protected status.
Please be advised that in accordance with the Fair Credit Reporting Act, section 604(b)(2)(A), First American Credit Union may obtain a credit and background report on all individuals who are extended a conditional offer of employment.
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Teller (Full-time, Casa Grande, AZ)
First American Credit Union is seeking a full-time Teller to assist members with financial transactions efficiently, accurately, and with the highest level of customer service. This position will work Monday-Saturday at our Casa Grande, AZ branch.
The Teller will greet members, make them feel welcomed and learn about their financial needs while embracing the credit union’s mission of creating financial independence, promoting diversity, and serving hard-working families. Performs all duties in a manner which aligns with the Credit Union's mission of enhancing our member-owners’ financial lives and becoming their preferred financial partner.
As a Teller, you will:
- Perform traditional teller functions.
- Process financial transactions including check cashing, fund transfers, deposits and withdrawals.
- Provide information on basic deposit products and services.
- Open new accounts and service existing accounts.
- Balance cash drawer daily in a timely and accurate manner.
- Provide complete and accurate information concerning credit union services, policies and procedures.
- Assess member needs and identify opportunities to help members by recommending additional products, services, or referrals.
- Also able to perform within a Call Center environment providing member assistance by phone.
- Provides superior member service, proactively seeking solutions for our members.
Skills Required:
- Strong interpersonal and member service skills.
- Excellent attention to detail and accuracy skills.
- Effective written and verbal communication skills.
- Professionalism, courtesy, tact and diplomacy are essential elements of this job.
- Must have good typing skills and the ability to operate general office equipment, including copiers, scanners, telephones, fax machine, calculators, computers and printers.
- Must be able to work efficiently in a fast-paced environment while maintaining quality service.
- Must be willing to participate as a member of an innovative, service oriented team.
- Must have good working knowledge of Credit Union products and services or the ability to develop such within 90 days of employment.
Experience Required:
- High school diploma or GED required.
- One year of experience in cash handling and customer service preferred.
- Credit union/financial industry experience preferred but not required.
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Loan Processor (Full-time, Casa Grande, AZ)
First American Credit Union is seeking an experienced Loan Processor to provide friendly, prompt and excellent service to members and coworkers in order to process loans in a fast paced, high volume lending environment. This position is full-time and will work a flexible schedule Monday-Saturday at our Casa Grande, AZ branch.
The Loan Processor will work with consumer lending underwriters, branch personnel and members to ensure timely and accurate packaging of all loan documents. Gathers information and processes each file from pre-approval to closing, which typically occurs in the branch office. The Loan Processor is responsible for ensuring all loan documentation is complete, accurate, verified, and complies with credit union policies and procedures.
Essential Duties:
- Answers incoming phone calls in the loan department with an upbeat, friendly demeanor.
- Assists with loan department incoming emails and online requests.
- Provides operational support and assistance to all branch locations, service center and team members.
- Actively participates in weekly meetings.
- Prepares appropriate lending documents and disclosures for all consumer loan types including, but not limited to, auto loans, credit cards, personal loans and other collateralized loan types
- Acts as a liaison between Loan Officers and Branch staff and membership to effectively and clearly explain loan conditions, requirements and documentation.
- Advises Branch staff of necessary requirements to expedite and fund the loan in a timely manner.
- Gathers, interprets and analyzes loan documents to ensure loan approval conditions are met.
- Conducts quality assurance reviews of loan files to ensure proper recording of transactions and compliance with applicable laws and regulations prior to funding.
- Analyzes and records all incoming documents for compliance and loan eligibility.
- Verifies and validates supporting income, assets and liabilities using credit reports, paystubs, bank statements and other forms of documentation.
- Responsible for reviewing and analyzing current financial position of applicant(s) to determine the degree of risk involved in extending credit.
- Maintains knowledge and expertise in a variety of industry software and websites in order to process loans in a quick and efficient manner. Such software includes, but is not limited to, NADA/KBB (collateral valuation websites), CUDL, and CU Prodigy.
- Manages individual pipeline in order to follow up on loan applications ready for closing and work with Branch staff to facilitate an efficient loan funding process. Forward completed files to the Branches for loan closing.
- Maintains knowledge of all credit union products and services including, not limited to, loan products, deposit products, loan protection products and investment services.
- Gather required information & documentation from the dealer and prepare loan file for booking by entering required data in system.
- Foster a positive productive role towards building relationships with dealers and other third parties, in person and on the phone.
- Books direct and indirect loans in credit union’s core system and disburses proceeds accordingly.
- Work with members, loan department team members, branch staff and management to assist with loan servicing questions (i.e. payment application, Subsequent Action Forms, Skip Pays, etc.).
- Assist with collateral lien perfection as needed by the Lending Department.
- Prepares and/or reviews all loan documents for completeness and accuracy.
- Assist lending department and credit union in building loan portfolio to meet credit union goals
- Maintain an up-to-date and comprehensive knowledge on all related policies and procedures, rules and regulations for loans, MasterCard® and deposit products.
- Promote credit union products and services based on member needs that are obtained from member interviews and/or review of member's account.
- Open new memberships, take applications, and assist with member service needs while assisting members.
- Familiarizes self with credit union philosophy, Federal Credit Union Act, Bylaws, Arizona Department of Insurance and Financial Institutions (AZDIFI) and the National Credit Union Administration (NCUA).
- Attends work regularly and according to work schedule; limits absences according to personnel policies regarding leave usage.
- Interacts with co-workers, supervisors, members and outside contacts in an appropriate, professional manner which projects a positive image of the department and First American Credit Union.
Essential Skill Qualifications:
- Strong desire to help others
- Ability to manage a heavy pipeline of loans
- Ability to multi-task with competing deadlines, apply attention to detail and accuracy, and communicate progress.
- Must maintain a high level of confidentiality and professionalism.
- Strong interpersonal and member service skills
- Effective written and verbal communication skills
- Must possess mature judgment and be able to coordinate with several parties in a transaction.
- Good organizational and problem-solving skills
- Extensive experience with member contact and on-going relationship building.
- Courtesy, tact and diplomacy are essential elements of this job
- Must have good typing skills and the ability to operate general office equipment, including copiers, scanners, telephones, fax machine, calculators, computers and printers.
- Must have good working knowledge of Credit Union products and services or the ability to develop such within 90 days of employment.
- Ability to learn the credit union’s core computer programs and applications, including the internet based loan origination software.
- Knowledge of the process for lien registration and titling for Arizona, New Mexico and other states or the ability to develop such within 90 days of employment.
Education/Training and Experience:
- High school diploma or GED required.
- Two years of experience in customer service.
- Credit union/financial industry experience preferred but not required.
- Title and/or consumer loan servicing environment preferred but not required.
Other requirements:
- There may be occasional travel to other branch locations (AZ and NM) to support the credit union team. Occasional travel requests to participate in credit union activities such as, business development, dealership visits, community events and training opportunities. A valid driver’s license is required.
- Must be able to work a flexible schedule Monday through Saturday.
- Will be required to become an Arizona Notary.
First American Credit Union is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, national origin, religion, gender, gender identify, sexual orientation, disability, veteran status, and other legally protected status.
Please be advised that in accordance with the Fair Credit Reporting Act, section 604(b)(2)(A), First American Credit Union may obtain a credit and background report on all individuals who are extended a conditional offer of employment.
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