Job Location: Casa Grande - Pinal County

Employment Type: Full Time
Benefits: First American Credit Union offers a comprehensive benefit package including Medical, Dental, Vision, Short and Long-term Disability, and Group Life insurance; generous PTO accrual; 10 paid holidays plus one paid floating holiday; 401(k) Retirement Plan plus discretionary profit share contribution. Benefits subject to change.

Description:
The credit union is seeking an experienced, community-minded consumer loan processor to provide prompt and friendly service to members and co-workers in a fast paced, high-volume lending environment. The candidate will work with Consumer Lending Underwriters, Branch Personnel and members to ensure timely and accurate packaging of all loan documents. The consumer loan processor is responsible for ensuring all loan documentation is complete, accurate, verified, and complies with credit union policies and procedures.

Interested candidates should forward a cover letter detailing their experience and salary expectations to hr@firstamerican.org.

Duties:
1. Gathers, interprets and analyzes loan documents to ensure loan approval conditions are met.
     a. Conducts quality assurance reviews of loan files to ensure proper recording of transactions and compliance with applicable laws and regulations prior to funding.
     b. Analyzes and records all incoming documents for compliance and loan eligibility.
     c. Verifies and validates supporting income, assets and liabilities using credit reports, paystubs, bank statements and other forms of documentation.
     d. Responsible for reviewing and analyzing current financial position of applicant(s) to determine the degree of risk involved in extending credit.
2. Prepares appropriate lending documents and disclosures for all consumer loan types including, but not limited to, auto loans, credit cards, personal loans and other collateralized loan types.
     a. Acts as a liaison between Loan Center staff, Branch staff and membership to effectively and clearly explain loan conditions, requirements and documentation.
     b. Advises members of the necessary requirements to expedite and fund the loan in a timely manner

Qualifications:
1. Minimum two (2) years of lending financial institution experience processing loans.
2. Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team
3. Ability to work with diverse groups of people to include members, potential members, employees, and community organizations in a professional and diplomatic manner.
4. Ability to work independently and multi-task with supervision, while effectively identifying, organizing, and prioritizing multiple priorities.
5. Perform additional duties as required by your direct supervisor or other designee for efficient operation of the credit union; includes the possibility of being assigned temporarily to other locations.

First American is an Equal Opportunity Employer--minorities/females/disabled/veterans.  Please be advised that in accordance with the Fair Credit Reporting Act, section 604(b) (2) (A), First American Credit Union may obtain a credit report on all individuals who are extended a conditional offer of employment.

Location: Casa Grande, AZ

Exempt/Non-Exempt: Non-Exempt

Benefits: First American Credit Union offers a comprehensive benefit package including Medical, Dental, Vision, Short and Long-term Disability, and Group Life insurance; generous PTO accrual; 10 paid holidays plus one paid floating holiday; 401(k) Retirement Plan plus discretionary profit share contribution.  Benefits subject to change.

Employment Type: Full Time

Company: First American Credit Union

Description: The credit union is searching for a detail-oriented Loan Servicing Specialist to ensure quality service across multiple channels; effective communication and delivery to internal and external members, as well as third-party relationships. Experienced and qualified applicants should forward a cover letter and resume to hr@firstamerican.org

Duties:

1. Maintains a thorough knowledge of consumer loan types, documents, protection products, credit union services, systems, delivery channels, policies and procedures.
2. Provides quality service to credit union members to resolve loan problems and enhance their financial relationship with First American.

3. Builds and maintains a cooperative working relationship with personnel from all of the branches and assists them with any servicing questions or concerns members bring them.

4. Performs loan, share, payment and error adjustments in the core timely and accurately.

5. Responsible for assisting internal team members with loan servicing functions including quoting loan payoffs, loan record maintenance (due date changes, interest rate changes).

6. Works in conjunction with the VP Lending to ensure loan servicing procedures and guidelines in line with Federal regulations.

7. Process daily consumer/indirect loan quality control and servicing for branch and call center funded loans to ensure proper lien perfection.

8. Document, communicate, address and resolve quality control findings.
9. Perform quality control on all retail packages for compliance with policies, procedures and loan underwriter stipulations. Ensure all required documents are completed properly and signed where necessary.

10. Receives incoming insurance verification and uploads to CPI Vendor.
11. Check incoming titles for accuracy; match member names and VIN to pending files.

12. Provide knowledge and information to borrowers regarding their loans and options for repayment i.e. SWBC payments.

13. Ensure data integrity in the loan originating system.

Qualifications:

1. Two (2) years of financial lending institution experience, preferably in a title and/or consumer loan servicing environment. Knowledge of the process for lien registration and titling for Arizona, and other states.
2. Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team

3. Ability to work with diverse groups of people to include members, potential members, employees, and community organizations in a professional and diplomatic manner.

4. Ability to work independently and multi-task with supervision, while effectively identifying, organizing, and prioritizing multiple priorities.

5. Ability to multi-task with competing deadlines, apply attention to detail, and communicate the progress.

6. Write correspondence and to speak effectively before members and employees.

7. Ability to work independently and work in well in stressful situations.
8. Perform additional duties as required by your direct supervisor or other designee for efficient operation of the credit union; includes the possibility of being assigned temporarily to other locations.

First American is an Equal Opportunity Employer--minorities/females/disabled/veterans.  Please be advised that in accordance with the Fair Credit Reporting Act, section 604(b) (2) (A), First American Credit Union may obtain a credit report on all individuals who are extended a conditional offer of employment.

Location: Casa Grande, AZ

Exempt/Non-Exempt: Non-Exempt

Benefits: First American Credit Union offers a comprehensive benefit package including Medical, Dental, Vision, Short and Long-term Disability, and Group Life insurance; generous PTO accrual; 10 paid holidays plus one paid floating holiday; 401(k) Retirement Plan plus discretionary profit share contribution. Benefits subject to change.

Employment Type: Full Time

Company: First American Credit Union

Description: This position is concerned with providing members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day's transactions in accordance with established policies and procedures. Identify, uncover, promote and cross sell First American Credit Union products and services that will benefit the membership. Answer questions, and direct members to appropriate department for specialized services.

Qualified applicants should forward their cover letter and resume to hr@firstamerican.org.

Duties:

1. Maintain and foster a positive spirit of team work between employees in the department and to help encourage team work between departments.
2. Provide assistance to members by promptly responding to inquiries and accurately processing a variety of routine financial transactions including account balance, funds transfer, withdrawals, loan payments and account maintenance. May also include dividend verification, common inquiries, NSF checks and statement copies.
3. Provide service transactions through a high level of integrity, professionalism and charisma.
4. Assist membership with loan and deposit rates—educating membership on website, office and shared branching locations.
5. Identify opportunities to introduce members to new products and services and generate leads for other member service team members.
6. Utilizes tact and experienced based knowledge, researches and resolves member inquiries explaining specific policies and procedures while representing the credit union in a professional manner and maintaining positive member relations.
7. Provide accurate information to members regarding credit union services, products, policies and procedures. Explains the benefits and features of products/services offered by the credit union.
8. Anticipate and respond to members’ inquiries and needs and provide quality member service in a timely manner; be a guide if member’s issue requires assistance from a back office department.
9. Follow branch opening and closing protocol to ensure safety and security.
10. Provide complete and accurate information concerning credit union services, policies and procedures in person, by phone, or by email.
11. Open new accounts and service existing accounts. Set-up new account files and provide members with all necessary information for membership.
12. Provide assistance to members by responding to inquiries and accurately processing a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments.
13. Follow up on member orders/requests to ensure member confidence in credit union’s efficiency.

Qualifications:

1. Minimum of one year of member/customer service experience working in a financial institution performing cash transactions.
2. Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team.
3. Ability to work with diverse groups of people to include members, potential members, employees, and community organizations in a professional and diplomatic manner.
4. Ability to work independently and multi-task with supervision, while effectively identifying, organizing, and prioritizing multiple priorities.
5. Ability to multi-task with competing deadlines, apply attention to detail, and communicate the progress.
6. Write correspondence and to speak effectively before members and employees.
7. Ability to work independently and work in well in stressful situations.
8. Perform additional duties as required by your direct supervisor or other designee for efficient operation of the credit union; includes the possibility of being assigned temporarily to other locations.
9. High level of integrity, enthusiasm and dependability with strong sense of urgency; results oriented.

First American is an Equal Opportunity Employer--minorities/females/disabled/veterans.  Please be advised that in accordance with the Fair Credit Reporting Act, section 604(b) (2) (A), First American Credit Union may obtain a credit report on all individuals who are extended a conditional offer of employment.

Location: Casa Grande, AZ (Pinal Ave Branch)
Exempt/Non-Exempt: Non-Exempt
Employment Type: Part Time

Description: First American Credit Union is seeking a representative with the right blend of patience, experience, and professionalism to join our team in Casa Grande, AZ.

As a member relations representative you will greet our members, make them feel welcomed and learn about their financial needs while embracing the credit union’s mission of creating financial independence, promoting diversity, and assisting hard-working families.

First American Credit Union is a drug and smoke-free workplace. Pre-employment screening is required. First American Credit Union is an Equal Opportunity-Affirmative Action Employer.

Desired Skills:

• Enthusiastic
• Detail Oriented
• High level of integrity
• Dependable
• Cash Handling
• Cash Reconciliation
• Proficiency in Microsoft Office, Word, Excel and PowerPoint

Essential Functions and Basic Duties:

• Smile and greet our members.
• Answers incoming phone calls and emails pleasantly and professionally.
• Provide assistance to members by responding to inquiries and accurately processing a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments.
• Provide service transactions through a high level of integrity, professionalism and charisma.
• Identify opportunities to introduce members to new products and services and generate leads for other member service team members.
• Utilizes tact and experienced based knowledge, researches and resolves member inquiries explaining specific policies and procedures while representing the credit union in a professional manner and maintaining positive member relations.
• Provide accurate information to members regarding credit union services, products, policies and procedures. Explains the benefits and features of products/services offered by the credit union.
• To authentically engage members and visitors through asking relevant and meaningful questions, getting to know their needs and making appropriate product and service recommendations.
• Anticipate and respond to members’ inquiries and needs and provide quality member service in a timely manner.
• Open new accounts and service existing accounts. Set-up new account files and provide members with all necessary information for membership.
• Balance cash drawer daily in a timely and accurate manner and in accordance with the Cash Over-Short Policy.
• Prepare daily paperwork according to branch procedures and compliance requirements.
• Follow branch opening and closing protocol to ensure safety and security.
• Examine checks in accordance with the Credit Union’s Hold Policy.
• Provide complete and accurate information concerning credit union services, policies and procedures in person, by phone, or by email.
• Follow up on member orders/requests to ensure member confidence in credit union’s efficiency.
• Be able to process and prepare outgoing mail.
• Assumes responsibility for establishing and maintaining effective communication with CU personnel and management. Follows all compliance policies and procedures, including, BSA, OFAC. Adhere to Employee Handbook.
• Understand and embrace mission of Credit Union.
• Support your immediate supervisor and work to achieve goals.
• Ensure quality work and service to members.
• Actively participate and contribute in weekly awareness meetings.
• Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team.
• Willingness to learn and take on new challenges. Dedicate time for self-development and increase job skills and knowledge.
• Participate and successfully complete professional training and credit union required courses.
• Ability to work with diverse groups of people to include members, potential members, employees, and community organizations in a professional and diplomatic manner.
• Ability to work independently and multi-task with supervision, while effectively identifying, organizing, and prioritizing multiple transactions.
• Perform additional duties as required by your manager or other designee for efficient operation of the credit union; includes the possibility of being assigned temporarily to other locations.
• Represent the credit union in the community by actively participating in credit union events, local or professional organizations.

Qualifications:

One year of member service experience working in a financial institution performing cash transactions, balancing; full proficiency in Microsoft Word and experience with Excel; high level of member service abilities; and a high school diploma. Preference will be given to candidates who have previous lending experience. Bilingual preferred, not required.

• High level of integrity, enthusiasm and dependability with strong sense of urgency; results-oriented.
• Ability to multi-task with competing deadlines, apply attention to detail, and communicate the progress.
• Good organizational and problem-solving skills.
• Excellent oral and written communication skills.
• Ability to work independently and work in well in stressful situations.
• Strong interpersonal and presentation skills.
• Creative, progressive, member-centric, and collaborative.
• Ability to operate related computer applications and other business equipment including: calculators, copy machine, printer, telephone, and fax.

First American is an Equal Opportunity Employer--minorities/females/disabled/veterans.  Please be advised that in accordance with the Fair Credit Reporting Act, section 604(b) (2) (A), First American Credit Union may obtain a credit report on all individuals who are extended a conditional offer of employment.

Location: Sells, AZ
Exempt/Non-Exempt: Non-Exempt
Employment Type: Part Time

Description: First American Credit Union is seeking a representative with the right blend of patience, experience, and professionalism to join our team in Sells, AZ.

As a member relations representative you will greet our members, make them feel welcomed and learn about their financial needs while embracing the credit union’s mission of creating financial independence, promoting diversity, and assisting hard-working families.

First American Credit Union is a drug and smoke-free workplace. Pre-employment screening is required. First American Credit Union is an Equal Opportunity-Affirmative Action Employer.

Desired Skills:

• Enthusiastic
• Detail Oriented
• High level of integrity
• Dependable
• Cash Handling
• Cash Reconciliation
• Proficiency in Microsoft Office, Word, Excel and PowerPoint

Essential Functions and Basic Duties:

• Smile and greet our members.
• Answers incoming phone calls and emails pleasantly and professionally.
• Provide assistance to members by responding to inquiries and accurately processing a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments.
• Provide service transactions through a high level of integrity, professionalism and charisma.
• Identify opportunities to introduce members to new products and services and generate leads for other member service team members.
• Utilizes tact and experienced based knowledge, researches and resolves member inquiries explaining specific policies and procedures while representing the credit union in a professional manner and maintaining positive member relations.
• Provide accurate information to members regarding credit union services, products, policies and procedures. Explains the benefits and features of products/services offered by the credit union.
• To authentically engage members and visitors through asking relevant and meaningful questions, getting to know their needs and making appropriate product and service recommendations.
• Anticipate and respond to members’ inquiries and needs and provide quality member service in a timely manner.
• Open new accounts and service existing accounts. Set-up new account files and provide members with all necessary information for membership.
• Balance cash drawer daily in a timely and accurate manner and in accordance with the Cash Over-Short Policy.
• Prepare daily paperwork according to branch procedures and compliance requirements.
• Follow branch opening and closing protocol to ensure safety and security.
• Examine checks in accordance with the Credit Union’s Hold Policy.
• Provide complete and accurate information concerning credit union services, policies and procedures in person, by phone, or by email.
• Follow up on member orders/requests to ensure member confidence in credit union’s efficiency.
• Be able to process and prepare outgoing mail.
• Assumes responsibility for establishing and maintaining effective communication with CU personnel and management. Follows all compliance policies and procedures, including, BSA, OFAC. Adhere to Employee Handbook.
• Understand and embrace mission of Credit Union.
• Support your immediate supervisor and work to achieve goals.
• Ensure quality work and service to members.
• Actively participate and contribute in weekly awareness meetings.
• Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team.
• Willingness to learn and take on new challenges. Dedicate time for self-development and increase job skills and knowledge.
• Participate and successfully complete professional training and credit union required courses.
• Ability to work with diverse groups of people to include members, potential members, employees, and community organizations in a professional and diplomatic manner.
• Ability to work independently and multi-task with supervision, while effectively identifying, organizing, and prioritizing multiple transactions.
• Perform additional duties as required by your manager or other designee for efficient operation of the credit union; includes the possibility of being assigned temporarily to other locations.
• Represent the credit union in the community by actively participating in credit union events, local or professional organizations.

Qualifications:

One year of member service experience working in a financial institution performing cash transactions, balancing; full proficiency in Microsoft Word and experience with Excel; high level of member service abilities; and a high school diploma. Preference will be given to candidates who have previous lending experience. Bilingual preferred, not required.

• High level of integrity, enthusiasm and dependability with strong sense of urgency; results-oriented.
• Ability to multi-task with competing deadlines, apply attention to detail, and communicate the progress.
• Good organizational and problem-solving skills.
• Excellent oral and written communication skills.
• Ability to work independently and work in well in stressful situations.
• Strong interpersonal and presentation skills.
• Creative, progressive, member-centric, and collaborative.
• Ability to operate related computer applications and other business equipment including: calculators, copy machine, printer, telephone, and fax.

First American is an Equal Opportunity Employer--minorities/females/disabled/veterans.  Please be advised that in accordance with the Fair Credit Reporting Act, section 604(b) (2) (A), First American Credit Union may obtain a credit report on all individuals who are extended a conditional offer of employment.