Careers

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At First American Credit Union we couple competitive wages with a generous benefit package to attract and retain talented, service-oriented team members.

Benefits Package

  • Medical, Dental and Vision Insurance, 70% employer paid
  • 401(k) Retirement Plan with Employer Match
  • 401(k) Company Profit Share Contribution
  • Generous Paid Time Off (PTO) Program
  • Ten paid holidays in addition to PTO
  • Bereavement Pay
  • Life/AD&D Insurance at no cost to employees
  • Short-term Disability and Long-Term Disability Insurance at no cost to employees

All qualified applicants receive consideration for employment without regard to race, color, national origin, religion, gender, gender identify, sexual orientation, disability, veteran status, and other legally protected status.

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Member Relations Representative I - Casa Grande, AZ

Location: Casa Grande, AZ

Exempt/Non-Exempt: Non-Exempt

Benefits: First American Credit Union offers a comprehensive benefit package including Medical, Dental, Vision, Short and Long-term Disability, and Group Life insurance; generous PTO accrual; 10 paid holidays plus one paid floating holiday; 401(k) Retirement Plan plus discretionary profit share contribution. Benefits subject to change.

Employment Type: Full Time

Company: First American Credit Union

Description: This position is concerned with providing members the highest level of service available in an efficient and courteous manner. Process monetary transactions within assigned limits, maintain accurate records and balance each day's transactions in accordance with established policies and procedures. Identify, uncover, promote and cross sell First American Credit Union products and services that will benefit the membership. Answer questions, and direct members to appropriate department for specialized services.

Qualified applicants should forward their cover letter and resume to hr@firstamerican.org.

Duties:

  1. Maintain and foster a positive spirit of team work between employees in the department and to help encourage team work between departments.
  2. Provide assistance to members by promptly responding to inquiries and accurately processing a variety of routine financial transactions including account balance, funds transfer, withdrawals, loan payments and account maintenance. May also include dividend verification, common inquiries, NSF checks and statement copies.
  3. Provide service transactions through a high level of integrity, professionalism and charisma.
  4. Assist membership with loan and deposit rates—educating membership on website, office and shared branching locations.
  5. Identify opportunities to introduce members to new products and services and generate leads for other member service team members.
  6. Utilizes tact and experienced based knowledge, researches and resolves member inquiries explaining specific policies and procedures while representing the credit union in a professional manner and maintaining positive member relations.
  7. Provide accurate information to members regarding credit union services, products, policies and procedures. Explains the benefits and features of products/services offered by the credit union.
  8. Anticipate and respond to members’ inquiries and needs and provide quality member service in a timely manner; be a guide if member’s issue requires assistance from a back office department.
  9. Follow branch opening and closing protocol to ensure safety and security.
  10. Provide complete and accurate information concerning credit union services, policies and procedures in person, by phone, or by email.
  11. Open new accounts and service existing accounts. Set-up new account files and provide members with all necessary information for membership.
  12. Provide assistance to members by responding to inquiries and accurately processing a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments.
  13. Follow up on member orders/requests to ensure member confidence in credit union’s efficiency.

Qualifications:

  1. Minimum of one year of member/customer service experience working in a financial institution performing cash transactions.
  2. Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team.
  3. Ability to work with diverse groups of people to include members, potential members, employees, and community organizations in a professional and diplomatic manner.
  4. Ability to work independently and multi-task with supervision, while effectively identifying, organizing, and prioritizing multiple priorities.
  5. Ability to multi-task with competing deadlines, apply attention to detail, and communicate the progress.
  6. Write correspondence and to speak effectively before members and employees.
  7. Ability to work independently and work in well in stressful situations.
  8. Perform additional duties as required by your direct supervisor or other designee for efficient operation of the credit union; includes the possibility of being assigned temporarily to other locations.
  9. High level of integrity, enthusiasm and dependability with strong sense of urgency; results oriented.

First American is an Equal Opportunity Employer--minorities/females/disabled/veterans.  Please be advised that in accordance with the Fair Credit Reporting Act, section 604(b) (2) (A), First American Credit Union may obtain a credit report on all individuals who are extended a conditional offer of employment.

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Part Time Member Relations Representative - Casa Grande, AZ

Location: Casa Grande, AZ (Pinal Ave Branch)
Exempt/Non-Exempt: Non-Exempt
Employment Type: Part Time

Description: First American Credit Union is seeking a representative with the right blend of patience, experience, and professionalism to join our team in Casa Grande, AZ.

As a member relations representative you will greet our members, make them feel welcomed and learn about their financial needs while embracing the credit union’s mission of creating financial independence, promoting diversity, and assisting hard-working families.

First American Credit Union is a drug and smoke-free workplace. Pre-employment screening is required. First American Credit Union is an Equal Opportunity-Affirmative Action Employer.

Desired Skills:

  • Enthusiastic
  • Detail Oriented
  • High level of integrity
  • Dependable
  • Cash Handling
  • Cash Reconciliation
  • Proficiency in Microsoft Office, Word, Excel and PowerPoint

Essential Functions and Basic Duties:

  • Smile and greet our members.
  • Answers incoming phone calls and emails pleasantly and professionally.
  • Provide assistance to members by responding to inquiries and accurately processing a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments.
  • Provide service transactions through a high level of integrity, professionalism and charisma.
  • Identify opportunities to introduce members to new products and services and generate leads for other member service team members.
  • Utilizes tact and experienced based knowledge, researches and resolves member inquiries explaining specific policies and procedures while representing the credit union in a professional manner and maintaining positive member relations.
  • Provide accurate information to members regarding credit union services, products, policies and procedures. Explains the benefits and features of products/services offered by the credit union.
  • To authentically engage members and visitors through asking relevant and meaningful questions, getting to know their needs and making appropriate product and service recommendations.
  • Anticipate and respond to members’ inquiries and needs and provide quality member service in a timely manner.
  • Open new accounts and service existing accounts. Set-up new account files and provide members with all necessary information for membership.
  • Balance cash drawer daily in a timely and accurate manner and in accordance with the Cash Over-Short Policy.
  • Prepare daily paperwork according to branch procedures and compliance requirements.
  • Follow branch opening and closing protocol to ensure safety and security.
  • Examine checks in accordance with the Credit Union’s Hold Policy.
  • Provide complete and accurate information concerning credit union services, policies and procedures in person, by phone, or by email.
  • Follow up on member orders/requests to ensure member confidence in credit union’s efficiency.
  • Be able to process and prepare outgoing mail.
  • Assumes responsibility for establishing and maintaining effective communication with CU personnel and management. Follows all compliance policies and procedures, including, BSA, OFAC. Adhere to Employee Handbook.
  • Understand and embrace mission of Credit Union.
  • Support your immediate supervisor and work to achieve goals.
  • Ensure quality work and service to members.
  • Actively participate and contribute in weekly awareness meetings.
  • Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team.
  • Willingness to learn and take on new challenges. Dedicate time for self-development and increase job skills and knowledge.
  • Participate and successfully complete professional training and credit union required courses.
  • Ability to work with diverse groups of people to include members, potential members, employees, and community organizations in a professional and diplomatic manner.
  • Ability to work independently and multi-task with supervision, while effectively identifying, organizing, and prioritizing multiple transactions.
  • Perform additional duties as required by your manager or other designee for efficient operation of the credit union; includes the possibility of being assigned temporarily to other locations.
  • Represent the credit union in the community by actively participating in credit union events, local or professional organizations.

Qualifications:

One year of member service experience working in a financial institution performing cash transactions, balancing; full proficiency in Microsoft Word and experience with Excel; high level of member service abilities; and a high school diploma. Preference will be given to candidates who have previous lending experience. Bilingual preferred, not required.

  • High level of integrity, enthusiasm and dependability with strong sense of urgency; results-oriented.
  • Ability to multi-task with competing deadlines, apply attention to detail, and communicate the progress.
  • Good organizational and problem-solving skills.
  • Excellent oral and written communication skills.
  • Ability to work independently and work in well in stressful situations.
  • Strong interpersonal and presentation skills.
  • Creative, progressive, member-centric, and collaborative.
  • Ability to operate related computer applications and other business equipment including: calculators, copy machine, printer, telephone, and fax.

First American is an Equal Opportunity Employer--minorities/females/disabled/veterans.  Please be advised that in accordance with the Fair Credit Reporting Act, section 604(b) (2) (A), First American Credit Union may obtain a credit report on all individuals who are extended a conditional offer of employment.

Apply Now

Part Time Member Relations Representative - Sells, AZ

Location: Sells, AZ
Exempt/Non-Exempt: Non-Exempt
Employment Type: Part Time

Description: First American Credit Union is seeking a representative with the right blend of patience, experience, and professionalism to join our team in Sells, AZ.

As a member relations representative you will greet our members, make them feel welcomed and learn about their financial needs while embracing the credit union’s mission of creating financial independence, promoting diversity, and assisting hard-working families.

First American Credit Union is a drug and smoke-free workplace. Pre-employment screening is required. First American Credit Union is an Equal Opportunity-Affirmative Action Employer.

Desired Skills:

  • Enthusiastic
  • Detail Oriented
  • High level of integrity
  • Dependable
  • Cash Handling
  • Cash Reconciliation
  • Proficiency in Microsoft Office, Word, Excel and PowerPoint

Essential Functions and Basic Duties:

  • Smile and greet our members.
  • Answers incoming phone calls and emails pleasantly and professionally.
  • Provide assistance to members by responding to inquiries and accurately processing a variety of routine financial transactions including check cashing, withdrawals, deposits, and loan payments.
  • Provide service transactions through a high level of integrity, professionalism and charisma.
  • Identify opportunities to introduce members to new products and services and generate leads for other member service team members.
  • Utilizes tact and experienced based knowledge, researches and resolves member inquiries explaining specific policies and procedures while representing the credit union in a professional manner and maintaining positive member relations.
  • Provide accurate information to members regarding credit union services, products, policies and procedures. Explains the benefits and features of products/services offered by the credit union.
  • To authentically engage members and visitors through asking relevant and meaningful questions, getting to know their needs and making appropriate product and service recommendations.
  • Anticipate and respond to members’ inquiries and needs and provide quality member service in a timely manner.
  • Open new accounts and service existing accounts. Set-up new account files and provide members with all necessary information for membership.
  • Balance cash drawer daily in a timely and accurate manner and in accordance with the Cash Over-Short Policy.
  • Prepare daily paperwork according to branch procedures and compliance requirements.
  • Follow branch opening and closing protocol to ensure safety and security.
  • Examine checks in accordance with the Credit Union’s Hold Policy.
  • Provide complete and accurate information concerning credit union services, policies and procedures in person, by phone, or by email.
  • Follow up on member orders/requests to ensure member confidence in credit union’s efficiency.
  • Be able to process and prepare outgoing mail.
  • Assumes responsibility for establishing and maintaining effective communication with CU personnel and management. Follows all compliance policies and procedures, including, BSA, OFAC. Adhere to Employee Handbook.
  • Understand and embrace mission of Credit Union.
  • Support your immediate supervisor and work to achieve goals.
  • Ensure quality work and service to members.
  • Actively participate and contribute in weekly awareness meetings.
  • Contribute to and support a positive work environment to ensure an effective, high performing and cohesive team.
  • Willingness to learn and take on new challenges. Dedicate time for self-development and increase job skills and knowledge.
  • Participate and successfully complete professional training and credit union required courses.
  • Ability to work with diverse groups of people to include members, potential members, employees, and community organizations in a professional and diplomatic manner.
  • Ability to work independently and multi-task with supervision, while effectively identifying, organizing, and prioritizing multiple transactions.
  • Perform additional duties as required by your manager or other designee for efficient operation of the credit union; includes the possibility of being assigned temporarily to other locations.
  • Represent the credit union in the community by actively participating in credit union events, local or professional organizations.

Qualifications:

One year of member service experience working in a financial institution performing cash transactions, balancing; full proficiency in Microsoft Word and experience with Excel; high level of member service abilities; and a high school diploma. Preference will be given to candidates who have previous lending experience. Bilingual preferred, not required.

  • High level of integrity, enthusiasm and dependability with strong sense of urgency; results-oriented.
  • Ability to multi-task with competing deadlines, apply attention to detail, and communicate the progress.
  • Good organizational and problem-solving skills.
  • Excellent oral and written communication skills.
  • Ability to work independently and work in well in stressful situations.
  • Strong interpersonal and presentation skills.
  • Creative, progressive, member-centric, and collaborative.
  • Ability to operate related computer applications and other business equipment including: calculators, copy machine, printer, telephone, and fax.

First American is an Equal Opportunity Employer--minorities/females/disabled/veterans.  Please be advised that in accordance with the Fair Credit Reporting Act, section 604(b) (2) (A), First American Credit Union may obtain a credit report on all individuals who are extended a conditional offer of employment.

Apply Now