The Sr. Collections Agent preserves the credit union assets by controlling delinquent accounts, collecting delinquent loan payments, recovering collateral, and disposing of repossessed collateral. Communicates with third party, CU Collections and monitors the requirements in collection efforts. Make follow-up telephone calls on delinquent loan accounts and maintain accurate records on delinquent loan accounts. Ensures collections policies and procedures and state and federal laws and regulations are adhered to. Maintain professional demeanor at all times while working with members, vendors, and staff. Goals for this position are excellent member relations, prompt friendly service, member education, and teamwork.
Leadership: You are a teacher, a coach and tough when you need to be. You are transparent and always have an open door. You inspire others to do their very best and continue to push them throughout their career.
Collaboration: You can work with the whole leadership team through influence and relationship building. You can jump into a situation with eagerness yet listen diligently and respectfully.
No Job Too Small: The role is critical, but there is no job too small. While you will generate ideas and dream big, you will also write documents, schedule your own meetings, calculate, analyze or validate information/data, and understand how processes work from start to finish. Great detail and polish is a staple of our organization’s culture.
Passion: You want to work in a place where what WE do matters. You love our community and want to make a difference in the lives of those who live and work here. You seek to exceed expectations and you take full ownership of everything with your name on it. It’s not just a job, it’s a passion!
Knowledge, experience and abilities:
- Full understanding of credit union mission.
- Full knowledge, understanding, and compliance of credit union handbook, membership eligibility requirements, credit union policy and procedures, as well as products and services.
- Knowledge of laws, regulations and credit union operations, highlighting Bank Secrecy Act and U.S. Patriot Act (including Customer Identification Program), Truth in Savings, and privacy regulations.
- High level of integrity, enthusiasm and dependability with strong sense of urgency; results-oriented.
- Ability to multi-task with competing deadlines, apply attention to detail, and communicate the progress.
- Good organizational and problem-solving skills; excellent oral and written communication skills.
- Ability to work independently and work in well in stressful situations.
- Active listening skills and ability to handle escalated calls.
- Strong interpersonal and presentation skills.
- Make effective and timely decisions.
- Maintain confidentiality and professionalism. Ability to resolve interpersonal conflict and miscommunications productively.
- Write reports and correspondence and to speak effectively before members and employees.
- Solve practical problems and deal with variables in situations.
- Organize and prioritize in order to meet deadlines.
- Self-direct with the initiative and drive necessary to activate a project from conception through completion.
- Read and interpret a variety of instructions furnished in written, oral, diagram, and schedule form.
- Must be a self-motivated leader with the ability to define clear objectives, develop action plans, and provide results.
- Excellent analytical abilities and good business judgment are essential.
- Must possess effective project management skills, with the ability to manage multiple projects simultaneously.
- Must demonstrate the ability to work both as a member of a team, as well as independently, without close supervision.
- Knowledge of spreadsheet software and ability to use word processing software.
- Must be able to be bonded.
- Must be able to work a flexible schedule, including overtime and Saturday’s when needed.
Experience Required:
1-3 years of prior senior collections experience.
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