At First American Credit Union we couple competitive wages with a generous benefit package to attract and retain talented, service-oriented team members.
Benefits Package
- Medical, Dental and Vision Insurance, 70% employer paid for eligible full-time employees
- 401(k) Retirement Plan with Employer Match
- 401(k) Company Profit Share Contribution
- Generous Paid Time Off (PTO) Program
- Ten paid holidays in addition to PTO
- Bereavement Pay
- Life/AD&D Insurance at no cost to eligible full-time employees
- Short-term Disability and Long-Term Disability Insurance at no cost to eligible full-time employees
First American Credit Union is an Equal Opportunity Employer. All qualified applicants receive consideration for employment without regard to race, color, national origin, religion, gender, gender identify, sexual orientation, disability, veteran status, and other legally protected status.
Please be advised that in accordance with the Fair Credit Reporting Act, section 604(b)(2)(A), First American Credit Union may obtain a credit and background report on all individuals who are extended a conditional offer of employment.
We are currently hiring at our Casa Grande, AZ and Sells, AZ locations for the following positions:
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Branch Manager – Pinal (Casa Grande, AZ)
First American Credit Union is seeking an experienced Branch Manager who will be responsible for the development and growth of the Casa Grande, AZ retail branch strategic initiatives. This includes organic growth of branch deposits, loans, management of risk, and the coaching and development of branch team members, with the overall purpose of serving our member-owners while helping them exceed their financial goals.
The Branch Manager will oversee the day-to-day operations of the branch, while leading the team in a positive and professional manner to assist members with financial transactions efficiently, accurately, and with the highest level of customer service. This position is full-time working a flexible schedule, Monday-Saturday at our Casa Grande, AZ branch.
As a Branch Manager, you will:
- Follow established policies and procedures, guide, manage and work alongside the branch team in providing quality service to members in account transactions, loan applications, and new accounts.
- Promote professional quality service and exceptional member relationships. Administer and monitor community development goals and objectives, staffing models, schedules and performance standards.
- Accountable for the day-to-day operations of the branch, providing support, guidance, training and assisting staff in solving complex member account problems.
- Take ownership of member escalations to ensure a resolution is achieved.
- Contribute to and maintaining a highly motivated, positive and collaborative team.
- Ensure the branch is in compliance with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.
- Maintain security and safety of the branch.
- Work with Sr. Management and other personnel to identify and implement strategic initiatives that achieve branch growth, including successful product promotion, community relationships, and community involvement.
- Analyze credit and financial information for processing of loans and other credit union products for members, to ensure that applicable lending policies and procedures are followed.
- Identify opportunities to help members save.
- Coordinate facility needs to maintain an efficient working environment with a quality appearance.
- Comply with Bank Secrecy Act, OFAC and USA Patriot Act.
- Have or gain knowledge of credit union philosophy, employee handbook, Federal Credit Union Act, bylaws, Arizona Department of Financial Institution and the National Credit Union Administration.
Skills Required:
- Strong desire to help others
- Professional leadership/management skills
- Strong interpersonal and member service skills
- Excellent attention to detail and accuracy skills
- Effective written and verbal communication skills
- Courtesy, tact and diplomacy are essential elements of this job
- Ability to coach, mentor and train the branch team to meet and exceed assigned goals.
- Strong problem solving and decision-making skills.
- Extensive experience with member contact and on-going relationship building.
- Must have good typing skills and the ability to operate general office equipment, including copiers, scanners, telephones, fax machine, calculators, computers and printers.
- Must have good working knowledge of Credit Union products and services or the ability to develop such within 60 days of employment.
- Ability to learn the credit union’s core computer programs and applications.
Education/Training and Experience Required:
- Bachelor’s Degree preferred; or (2) years related experience and/or training; or equivalent combination of education and experience.
- Minimum 2 years’ of successful leadership experience with strong working knowledge of financial products and services.
- Previous credit union management or leadership experience strongly preferred.
Other requirements:
- While not a regular occurrence, there may be occasional travel to other branch locations to support the credit union team. Additionally, there may be local travel requests to participate in community and training opportunities. A valid driver’s license is required.
- Must be able to work a flexible schedule Monday through Saturday based on the needs of the branch.
- Will be required to register successfully through the National Mortgage Lending System and Registry (NMLS)
- Will be required to become an Arizona Notary.
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Teller - Casa Grande, AZ (Full-Time & Part-Time)
First American Credit Union is seeking a full-time and part-time Teller to assist members with financial transactions efficiently, accurately, and with the highest level of customer service. This position will work Monday-Saturday at our Casa Grande, AZ branch.
The Teller will greet members, make them feel welcomed and learn about their financial needs while embracing the credit union’s mission of creating financial independence, promoting diversity, and serving hard-working families. Performs all duties in a manner which aligns with the Credit Union's mission of enhancing our member-owners’ financial lives and becoming their preferred financial partner.
As a Teller, you will:
- Perform traditional teller functions.
- Process financial transactions including check cashing, fund transfers, deposits and withdrawals.
- Provide information on basic deposit products and services.
- Open new accounts and service existing accounts.
- Balance cash drawer daily in a timely and accurate manner.
- Provide complete and accurate information concerning credit union services, policies and procedures.
- Assess member needs and identify opportunities to help members by recommending additional products, services, or referrals.
- Also able to perform within a Call Center environment providing member assistance by phone.
- Provides superior member service, proactively seeking solutions for our members.
Skills Required:
- Strong interpersonal and member service skills.
- Excellent attention to detail and accuracy skills.
- Effective written and verbal communication skills.
- Professionalism, courtesy, tact and diplomacy are essential elements of this job.
- Must have good typing skills and the ability to operate general office equipment, including copiers, scanners, telephones, fax machine, calculators, computers and printers.
- Must be able to work efficiently in a fast-paced environment while maintaining quality service.
- Must be willing to participate as a member of an innovative, service oriented team.
- Must have good working knowledge of Credit Union products and services or the ability to develop such within 90 days of employment.
Experience Required:
- High school diploma or GED required.
- One year of experience in cash handling and customer service preferred.
- Credit union/financial industry experience preferred but not required.
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Teller - Sells, AZ (Part-Time)
First American Credit Union is seeking a full-time and part-time Teller to assist members with financial transactions efficiently, accurately, and with the highest level of customer service. This position will work Monday-Saturday at our Sells, AZ branch.
The Teller will greet members, make them feel welcomed and learn about their financial needs while embracing the credit union’s mission of creating financial independence, promoting diversity, and serving hard-working families. Performs all duties in a manner which aligns with the Credit Union's mission of enhancing our member-owners’ financial lives and becoming their preferred financial partner.
As a Teller, you will:
- Perform traditional teller functions.
- Process financial transactions including check cashing, fund transfers, deposits and withdrawals.
- Provide information on basic deposit products and services.
- Open new accounts and service existing accounts.
- Balance cash drawer daily in a timely and accurate manner.
- Provide complete and accurate information concerning credit union services, policies and procedures.
- Assess member needs and identify opportunities to help members by recommending additional products, services, or referrals.
- Also able to perform within a Call Center environment providing member assistance by phone.
- Provides superior member service, proactively seeking solutions for our members.
Skills Required:
- Strong interpersonal and member service skills.
- Excellent attention to detail and accuracy skills.
- Effective written and verbal communication skills.
- Professionalism, courtesy, tact and diplomacy are essential elements of this job.
- Must have good typing skills and the ability to operate general office equipment, including copiers, scanners, telephones, fax machine, calculators, computers and printers.
- Must be able to work efficiently in a fast-paced environment while maintaining quality service.
- Must be willing to participate as a member of an innovative, service oriented team.
- Must have good working knowledge of Credit Union products and services or the ability to develop such within 90 days of employment.
Experience Required:
- High school diploma or GED required.
- One year of experience in cash handling and customer service preferred.
- Credit union/financial industry experience preferred but not required.
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