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First American is dedicated to the financial well-being of its membership and the communities we serve. The credit union is prepared to support members through a variety of ways as we navigate through this national health crisis together.  If you have any financial concerns, please contact us early so we’re aware of your situation and can help you through it.

Now, more than ever, we are here to help.

Our Hardship Assistance Program was created to assist individuals who are facing unexpected financial hardship due to the coronavirus (COVID-19) pandemic.

We're working hard to process your request as soon as possible.  We appreciate your patience as there may be extended response times due to a high volume of inquiries.

Complete the form below to request a pause or change to First American Credit Union loan repayments.  Please note our representatives will contact you to ask for proof of hardship documentation to process your request.

  • OK First Name is required
  • OK Last Name is required
  • Phone Number

    - -
    OK Phone Number is required
  • OK E-mail is required
  • Which loan does this inquiry relate to? (select all that apply)

    OK Which loan does this inquiry relate to? (select all that apply) is required
  • Please select any reason(s) for your request. Proof of hardship documentation is required.

    OK Please select any reason(s) for your request. Proof of hardship documentation is required. is required
  • OK Please specify is required
  • OK Pre-Hardship Monthly Income (round to nearest whole number) is required
  • OK Current Monthly Income (round to nearest whole number) is required
  • OK Please tell us how your circumstances have changed is required
  • OK Security Code is required