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6 ways to protect your personal information when traveling

Published: 06/10/2024

As we increasingly rely on technology for our banking needs, it's essential to stay vigilant and mindful of potential security risks, especially when conducting financial transactions while traveling. Here are some important tips to help you protect your finances and personal information:

  1. Stay vigilant when using ATMs.  Inspect the ATM before using an ATM. Carefully examine the card reader, keypad, and surrounding areas for any unusual devices or attachments. Look for any loose parts, extra cameras, or anything that seems out of place. If something looks suspicious, use a different ATM and report your findings to the bank.  When entering your PIN at the ATM, shield the keypad with your hand or body to prevent hidden cameras or onlookers from capturing your PIN. This simple step can help protect your PIN from potential skimmers or fraudsters.  Use ATMs in secure locations. Whenever possible, use ATMs located in well-lit, secure areas such as inside a financial institution branch or in busy public places. Avoid ATMs that are isolated or located in dimly lit areas, as these locations may be more susceptible to criminal activity.
  2. Monitor Account Activity: When traveling, it's crucial to keep a close eye on your account activity. Regularly check your bank statements and monitor your transactions through online or mobile banking. If you notice any suspicious activity, report it immediately.  Let us know when and where you’re traveling.
  3. Protect Your Wallet and Travel Documents: When traveling, be cautious of pickpockets and keep your wallet and travel documents in a secure place, such as a hidden money belt or a secure pocket. Consider carrying only the essential cards and documents to minimize the risk of loss or theft.
  4. Avoid Using Unsecure Wi-Fi: Public Wi-Fi networks, such as those in cafes, airports, and hotels, may not be secure. Avoid conducting financial transactions or accessing sensitive information while connected to unsecure Wi-Fi. If you need to access your bank account or make transactions, use your mobile data or a virtual private network (VPN) for added security.
  5. Update Phone Settings: Ensure that your phone is equipped with necessary security measures in case it is lost or stolen. Set up a strong password, PIN, or biometric authentication for unlocking your device. Enable remote tracking and wiping features so that you can locate and erase the data on your phone if it falls into the wrong hands.
  6. We take account security very seriously.  Our fraud prevention and security features use advance technology to regularly scan member accounts for unusual activity. Let us know when you’re traveling, this will prevent your account from being frozen and helps us check for fraud. If you see any signs of fraud or other security issues please contact us.   

By following these simple yet crucial precautions, you can help safeguard your finances and personal information while using ATMs and conducting financial transactions, especially while traveling. Stay alert, stay informed, and stay secure. Safe travels!

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